The Edridge Fund

 We exist to provide money and support to people

in need in the Probation Service and Cafcass

 

 

Web hosting, design and site maintenance by Thirdsectorweb.co.uk - Part of SmithMartin LLP

What our fund does...

 

The Fund was set up in 1934 in memory of Sydney George Edridge OBE, the founder and first General Secretary of Napo, and is now an independent registered charity.

 

Eligibility to benefit from the Edridge Fund extends to anyone in the Probation Service or Cafcass who is eligible to be a member of Napo, and their dependents.

 

This includes retired staff.

The Edridge Fund supports Probation and Cafcass staff

at times of stress and

financial crisis.

Cafcass looks after the

 interests of children involved

in family proceedings

...read more

Napo is a trade union, professional association and campaigning group. It represents more than 9000 probation and family court staff throughout the UK...read more

Help us raise money

for the fund

Registered U.K. Charity No. 803 493

The Edridge Fund of Napo
4 Chivalry Road, London, SW11 1HT
Central Voicemail

020 3397 7025

Free Microsoft

Word Viewer

Free software to make our site more accessible

Hello,

Our work offers hope and support to others.

Please donate even a small sum to keep our work going throughout the year.

                   Thank you.

Simply text SASY24 and

any amount between

£1 and £10

to 70070

JustTextGiving by vodaphone

Read more here...

The Edridge Fund of Napo - Complaints Procedure

 

Availability
This policy is for anyone eligible to join Napo – The Trade Union and Professional Association for Probation and Family court Staff, whether or not you are a member, or for any individual who has made an application for financial assistance. It is made available via the Edridge Fund website and on request a copy may be obtained from the Edridge Fund Administrator or the Secretary to Trustees.

 

Introduction
The Edridge Fund exists to provide financial assistance and advice to its beneficiaries in times of hardship and distress.  The Trustees consider each application individually on its merits and aspire to ensure full consideration of all relevant factors before reaching a decision. The staff, trustees and reps of Edridge Fund work to provide an efficient and friendly service to those seeking assistance. This is all within the context of a small charity which would not exist without the goodwill of volunteers and an annual grant from Napo. 

 

Communication and feedback are crucial in monitoring standards and improving provision. If you have a concern or complaint, you should feel this can be voiced and that it will be taken seriously.

 

There is a difference between a concern and a complaint: concerns may be aired less formally, and the process of discussion may resolve the issue. A complaint is an expression of dissatisfaction that requires a response from the Edridge Fund. We will seek to resolve complaints by informal means wherever possible.

 

The timescales indicated in the procedures below should allow for timely resolution of complaints. There will be some circumstances in which the normal timescales are subject to delay, for instance because of illness or holidays. It is intended that all issues will be resolved within 28 days of the first complaint being made.

Informal Resolution

 

It is hoped that most complaints and concerns will be resolved quickly and informally.

 
If you have a complaint you should normally contact the individual member of staff, Edridge Rep or trustee you have been dealing with. The recipient of the complaint should make a written record of the complaint and aim to deal with it within seven days.


If the complaint cannot be resolved informally to your satisfaction, then the first stage of the formal procedure should be followed.

 

Formal procedure – Stage 1

 

  • Trustees operate decision-making regarding applications on a rota-chair basis i.e. the chairing of decision-making bodies rotates between trustees each month.

 

  •  Formal complaints should be put in writing and addressed to the Secretary of Trustees who will then forward your complaint to the rota chair.

 

  • The rota chair will consider appropriate action to take, which will normally involve speaking with you and any other appropriate individuals as part of an investigation.

 

  • The rota chair will keep notes of all conversations held regarding the complaint.
    Once the rota chair is satisfied that all salient facts have been established, a decision will be made and you will be informed in writing, usually within ten days. The rota chair will give reasons for his or her decision.

 

  • If you remain dissatisfied, you should move to stage 2 of the formal procedure.

 


Formal Procedure – Stage 2

 

  • If you wish to invoke stage 2 of the procedure, you should write to the Chair of Trustees.

 

  • The Chair of Trustees will not normally have had any prior involvement in the matter. In the event that the Chair of Trustees identifies that he or she has had prior involvement, or there is a conflict of interest, then at his or her discretion an independent decision-maker shall be appointed.

 

  • The Chair of Trustees (or independent decision-maker) shall make such investigation as he or she deems appropriate.

 

  • He or she will write to you with a decision setting out the conclusions reached.

 

  •  This will usually be within ten days of receiving your stage 2 complaint.

 

  • There is no further right of appeal.

 

Further details regarding complaints regarding charities may be found at www.charitycommission.gov.uk

 

[Adopted by the Trustees of the Edridge Fund of Napo on 9 May 2013

 

The Edridge Fund of Napo – registered charity 803493

Address:  4 Chivalry Road, London SW11 1HT


Telephone: 020 3397 7025 (Central Voicemail – standard call rates apply)

 

Secretary to the Trustees: Karl Deakin email: edridge.secretary@edridgefund.org