The Edridge Fund
We exist to provide money and support to people
in need in the Probation Service and Cafcass
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What our fund does...
The Fund was set up in 1934 in memory of Sydney George Edridge OBE, the founder and first General Secretary of Napo, and is now an independent registered charity.
Eligibility to benefit from the Edridge Fund extends to anyone in the Probation Service or Cafcass who is eligible to be a member of Napo, and their dependents.
This includes retired staff.
The Edridge Fund supports Probation and Cafcass staff
at times of stress and
Cafcass looks after the
interests of children involved
in family proceedings
Napo is a trade union, professional association and campaigning group. It represents more than 9000 probation and family court staff throughout the UK...read more
Help us raise money
for the fund
Registered U.K. Charity No. 803 493
The Edridge Fund of Napo
4 Chivalry Road, London, SW11 1HT
020 3397 7025
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Our work offers hope and support to others.
Please donate even a small sum to keep our work going throughout the year.
Simply text SASY24 and
any amount between
£1 and £10
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The Edridge Fund of Napo - Complaints Procedure
This policy is for anyone eligible to join Napo – The Trade Union and Professional Association for Probation and Family court Staff, whether or not you are a member, or for any individual who has made an application for financial assistance. It is made available via the Edridge Fund website and on request a copy may be obtained from the Edridge Fund Administrator or the Secretary to Trustees.
The Edridge Fund exists to provide financial assistance and advice to its beneficiaries in times of hardship and distress. The Trustees consider each application individually on its merits and aspire to ensure full consideration of all relevant factors before reaching a decision. The staff, trustees and reps of Edridge Fund work to provide an efficient and friendly service to those seeking assistance. This is all within the context of a small charity which would not exist without the goodwill of volunteers and an annual grant from Napo.
Communication and feedback are crucial in monitoring standards and improving provision. If you have a concern or complaint, you should feel this can be voiced and that it will be taken seriously.
There is a difference between a concern and a complaint: concerns may be aired less formally, and the process of discussion may resolve the issue. A complaint is an expression of dissatisfaction that requires a response from the Edridge Fund. We will seek to resolve complaints by informal means wherever possible.
The timescales indicated in the procedures below should allow for timely resolution of complaints. There will be some circumstances in which the normal timescales are subject to delay, for instance because of illness or holidays. It is intended that all issues will be resolved within 28 days of the first complaint being made.
It is hoped that most complaints and concerns will be resolved quickly and informally.
If you have a complaint you should normally contact the individual member of staff, Edridge Rep or trustee you have been dealing with. The recipient of the complaint should make a written record of the complaint and aim to deal with it within seven days.
If the complaint cannot be resolved informally to your satisfaction, then the first stage of the formal procedure should be followed.
Formal procedure – Stage 1
Formal Procedure – Stage 2
Further details regarding complaints regarding charities may be found at www.charitycommission.gov.uk
[Adopted by the Trustees of the Edridge Fund of Napo on 9 May 2013
The Edridge Fund of Napo – registered charity 803493
Address: 4 Chivalry Road, London SW11 1HT
Telephone: 020 3397 7025 (Central Voicemail – standard call rates apply)
Secretary to the Trustees: Karl Deakin email: firstname.lastname@example.org